Changes to my Terms of Service (Consent Form).

Over time, updates to my terms of service / consent form have been made, where the last major updates occurred April 2025 and December 2025.

The Changes.

Disclosure of personal information (changed December 2025)

  1. Personal information gathered as part of this service will remain confidential except

    1. When your prior approval has been obtained to discuss your de-identified clinical case information with a supervisor or with an experienced practitioner.

      1. You are now required to provide written consent for me to discuss your de-identified information with a supervisor or with an experienced practitioner, which is now prompted within my intake form process.

      2. In the instance that I require additional support in order to provide you with ongoing clinical care, if you do not provide me with consent to discuss your clinical case with a supervisor or experienced practitioner, I may be obligated to refer you back to your GP or to an alternative psychologist. 

  2. In the instance that Renee is incapacitated, Sarah Moore of Sarah Moore Psychology will have access to your clinical information for the purposes of necessary contact with you and your referring medical doctor.

Provision of a telehealth service (added April 2025):

  1. The use of the videoconferencing platform Coviu.

Fees and payments (changed April 2025):

  1. Change to the cost of a consultation to $270 in July 2025.

  2. A transaction fee is added on to the cost at payment processing, which is at a rate of up to 1.9% + $1 per transaction.

  3. For those who prefer not to pay automatically, alternative payment option can be arranged for direct deposit into my bank account. This option is only available if payments are reliably made, and will be redacted in any instance of an overdue payment, back to automatic payments. 

  4. Unpaid invoices will be emailed to you with payment options provided, due within 5 calendar days. I may refuse further services if session fees are outstanding upon the due date.

  5. For clients whose session payments are made by another individual, a separate form providing consent for payments is required to be completed by the paying individual.

Treatment (added April 2025)

  1. If you wish to change the frequency of your appointments (e.g., weekly to fortnightly), please discuss this within session, as this may require a review of your treatment goals and a change of your session time to a spot allocated to that frequency.  

  2. An attendance rate of at least 80% is required (with the exception of cancellations occurring due to planned leave) for me to continue holding an ongoing time for you. 

Support letters (added April 2025)

  1. Brief support letters (1-page maximum) may be provided at my discretion. It is your responsibility to ensure that the required content of any support letters is provided to me upon the support letter request. Support letters can only be provided if you were actively engaged in my services for the period that the support letter covers. Granting of the request is ultimately determined by the workplace or tertiary education institution.

Termination (added April 2025)

  1. It is automatically assumed that you are no longer engaged in therapy if you do not attend for a period of 3 months with no upcoming sessions booked, and so after this period of time your file will be closed, unless otherwise discussed with me. 

  2. I have the right to terminate services for you, which can occur due to the following reasons:

    1. Non-payment of session fees (including cancellation fees);

    2. Multiple cancellations of upcoming appointments;

    3. Inability to accommodate your availability; 

    4. Displays of aggression or inappropriate contact with me;

    5. Intoxication in session;

    6. Presenting difficulties that are outside of the scope of my practice;

    7. Non-engagement with the therapeutic interventions I offer;

    8. Therapist-client fit.

  3. Following termination of therapy initiated by me, I will continue to offer services for 4 weeks. Your GP will be advised of the termination of services and associated reasons, and I will provide resources to facilitate finding an alternative service. If sessions are terminated due to safety concerns or non-payment of fees, I have the right to refuse further service provision effective immediately. 

Communication (added April 2025)

  1. Any communication outside of session is for administrative items only (i.e., cancellation / reschedule requests, request to change the setting of our appointment, to advise of lateness to an upcoming appointment). All other communication needs to be raised in session.

Feedback or Complaints (added December 2025)

  1. In line with the recommendations associated with the new Code of Conduct for Psychologists, I have introduced a Feedback & Complaint Management Policy & Procedure, and direction for the escalation of complaints to the Office of the Health Ombudsman.